Dear Brian,

Thank you so much for the outstanding job you did in adjusting our insurance claim. Because this property was a rental property, and because we live out of state, it was especially helpfully to have someone who we could trust was looking after our best interest and handle the settlement of this claim.

You were so patient in explaining things to me and went out of your way to help us with not only the adjustment of the claim, but also helping us find potential buyers for the property.

Since the property was underinsured (a fact which we were not aware of at the time), we appreciate you ascertaining the maximum amount we could get under our policy.

If anyone ever wants a recommendation from us about our professional approach and accuracy in preparing the damage estimates and negotiating with our insurance carrier as well as your caring personality with regards to the other aspects of settling a claim, I would be very happy to recommend you for adjusting their loss.

With sincere thanks and appreciation.

Very truly yours,

Janet Anderson